Privacy & Cookies

Welcome to our Privacy Policy. This page explains how we handle your personal data securely and responsibly.

When you place an order with us or submit a form (such as our contact form), we use the information you provide to process your order efficiently and to respond to your request. We use personal data to make your online shopping experience as simple, secure, and convenient as possible.

Personal data we process

We process personal data because you use our services and/or because you provide this information to us. The personal data we may process includes:

• First and last name
• Address details
• Payment details
• Phone number
• Email address
• IP address
• Data about your activities on our website

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Special categories and/or sensitive personal data

Our website and/or services are not intended to collect data from visitors under the age of 16, unless parental or guardian consent has been given. However, we cannot verify a visitor’s age. We encourage parents/guardians to be involved in their children’s online activities to prevent the collection of personal data without consent. If you believe we have collected personal data from a minor without proper consent, please contact us and we will delete that information.

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Purposes and legal bases for processing

We process your personal data for the following purposes:

• To provide customer support when you contact us by phone or email
• To create and manage your customer account
• To send emails related to your order or return (e.g. payment instructions, order confirmation, shipping updates, return updates, surveys, product maintenance instructions)
• To show your order history and related information in your account
• To process your subscription to newsletters and/or promotional communications, including product availability alerts, special offers, and news
• To remind you about products still in your shopping cart (if applicable)
• To improve our website and personalize your shopping experience

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How long we retain personal data

We do not retain your personal data longer than necessary for the purposes described above, unless we are legally required to keep it longer.

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Sharing personal data with third parties

We do not sell your data to third parties. We only share personal data when this is necessary to fulfil our agreement with you or to comply with a legal obligation. Where third parties process data on our behalf, we enter into a data processing agreement to ensure an appropriate level of security and confidentiality. We remain responsible for these processing activities.

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Cookies

We use cookies on our website. Some cookies are necessary for the technical functioning of the website and for your convenience (for example, to remember your preferences). We may also use cookies to optimize our website. You can disable cookies via your browser settings and delete previously stored cookies through your browser at any time.

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Accessing, correcting, or deleting your data

You have the right to access, correct, or delete your personal data. You can view and update certain information via your account settings. You can request deletion by contacting us at info@glider-equipment.com.

You also have the right to withdraw consent (where applicable), to object to certain processing activities, and to request data portability. This means you can request that we send the personal data we hold about you in a machine-readable file to you or to another organization you specify. Requests to access, correct, delete, transfer data, withdraw consent, or object can be sent to info@glider-equipment.com.

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How we secure personal data

Glider-Equipment B.V. takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unlawful modification. If you believe your data is not properly secured or if you suspect misuse, please contact us at info@glider-equipment.com.

We use secure servers, encrypted connections where appropriate, and data processing agreements with service providers.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page. We recommend checking this page periodically for updates.

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Contact information

Glider-Equipment B.V. is responsible for processing personal data as described in this Privacy Policy.

Contact details: