Service & Repair
We truly appreciate you as a customer. It is very important to us that you are more than satisfied with your order and the level of customer service you receive from our team. You can trust that we will do our very best to process your order quickly and keep communication clear and proactive. If you have a question, feedback, or any other comment, please let us know — we try to remain as available as possible.
Customer service hours
We offer our customers the option to call us between 08:30 and 21:00. By email, you will usually receive a reply the same day, and otherwise within 24 hours. We try to avoid holiday closures as much as possible, so that part of the team is always available for order handling and support.
In case of a holiday closure, we still try to remain available. We are open for phone calls, but there is a chance the phone may not be answered. Emails during holiday closures are typically handled within 48 hours. Orders will be processed in the order they were received as soon as we are able to do so.
Collection and visits
For order collection or visits to our location, please contact us and we will schedule an appointment.
Repairs and support
Thanks to our extensive network and strong supplier relationships, we are happy to help if you need equipment repairs. For repairs (for warranty or returns, see here), please contact us and share any error codes, symptoms, events leading up to the issue, and any other relevant information. If possible, take a few photos or record a short video and add them to your email.
We will help you get your equipment back in the air as quickly as possible. Since failures can be very frustrating during the flying season, we keep most items in stock. Therefore, we can offer exchange or rental of new or demo equipment. This way, you not only get your equipment repaired, but you can also keep using a replacement during the repair period.
Please note: for repairs outside the warranty period, we charge a handling/support fee. This is included in the repair costs.
Repair address
You can use the following address for repairs:
Glider-EquipmentBredasebaan 4
4744RZ, Bosschenhoofd
The Netherlands
