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Service & Repair
We greatly appreciate you as a customer! For us, it is of utmost importance that you are more than happy with your order and the level of customer service you receive from our team. You can be assured that we will do our absolute best to handle your order promptly and maintain good communication. If you have a question, feedback, or any other comment, please let us know. We try to remain available as much as possible.
Customer Service Hours
Therefore, we offer our customers the possibility to call us between 8:30 in the morning until 21:00 in the evening. Through email, you will normally receive a reply the same day, if not within 24 hours. We try to avoid holiday closures as much as possible, so that there is always part of the team ready for your orders and support.
However, in the event of a holiday closure, we try to remain available. We are open for calls, but there is a chance that the phone may not be answered. Emails during holiday closures will normally be handled within 48 hours. Orders will be processed in order of receipt as soon as we are able to.
Pick Up and Visits
For picking up orders or visits to our location, please contact us and we will make an appointment.
Repairs and Support
Because of our wide network and good connections with suppliers, we are always happy to help in case you require repair of your equipment. In case of repair (for warranties or returns, visit here), please contact us and let us know the error codes, symptoms, events leading up to the error, and any further relevant information. If possible, take some pictures or record a video and attach it in the email.
We will help you get your equipment ‘back in the air’ as fast as possible. But not only this, as defects can be very frustrating in the middle of the flying season, we keep most items in stock. Therefore, trade-ins or rentals of new or demo material are made possible. In this way, you will not only have your equipment repaired but will also have a replacement with which you can continue flying during the repairs downtime.
Please note that we will charge a fee for repairs outside the warranty period to cover our handling and support. You will find this included in the repair costs.
Repair Address
For repairs, please use the following address:
Glider-EquipmentBredasebaan 4
4744RZ, Bosschenhoofd
The Netherlands